#2 Lean CX Comic – Are You Checking Off, Or Checking In?

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#2 Lean CX Comic – Are You Checking Off, Or Checking In?Lean CX Comic 2Click to Enlarge – or – Right Click and “Save As” to save.

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It’s tempting to forget about our team and our customers, and just assume they are getting what they want or doing OK.  But studies have shown that Leaders who check in with their team at least once a week see increased engagement scores of up to 27%.

Engagement also has an effect on company revenue and profit, with companies in the highest quartile for engagement seeing twice the revenue on average as those in the lowest quartile for engagement.

And of course, “checking in” with our customer to see if they got what they wanted has been proven to show remarkable rewards.  You may have heard of a little thing called the Net Promoter Score (unless you have been travelling through a remote desert).  Well the Lean CX principle behind the Net Promoter Score is – you guessed it – Checking In.

Want to see the other five Lean CX Score steps, that create disruptors and improve speed and morale?  Get the Lean CX Score book on Amazon now.

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