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“Customer”: What Does It Mean?

In Lean terms, the Customer is any person, department or work station that is downstream in the process from you.

Also in Lean terms, Value is always determined by the Customer (as a product or service they would be willing to pay for), takt time is defined as the rate of demand for a product as determined by the Customer, and implementing a Pull System in your workplace means waiting for your customer to request an item before creating the product.

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