Design Your Work For Ease Of Use – Leadership Card 3
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Sales and Satisfaction
It’s amazing the affect something seemingly unrelated can have on something bigger. Most managers are busy trying to get through their day (and oftentimes night), just putting out the fires that come up. They’re so busy that they never think about intentionally designing their work for ease of use. Designing their work in a way that improves the small things, that affect the bigger things.
A little thing like employee engagement – how much your team enjoy and are enabled to do their work – can affect something as important to your business as sales. In fact, if cashflow is the oxygen of your business, then breathing is making the sale – it is that necessary to life of your business.
Using the framework I describe in the Lean CX Score to get intentional about designing your work can make a huge difference, in more ways that you might initially think.
Chat soon – David McLachlan
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