Design Your Work For Ease Of Use – Card 5
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People Leave Leaders, Not companies
Your experience of a company, now matter how large or small, is only as good as the leader you are working for. Have a good leader who engages her staff, checks in regularly, focuses on strengths, ties outcomes to meaning and more, and you will likely have a good experience and want to do great work.
Have a bad leader, however, who micromanages, is never around when you need them, doesn’t seem to care about the work or your development and only looks out for themselves, and there’s a good chance you’ll be left with a bitter taste in your mouth when thinking about that company.
It’s no surprise, then, that teams in the lowest quartile for engagement experience 41% more absenteeism – people with sick days or any other reason to get away and have a day off. They also experience 59% higher turnover. When you combine these two things as a business, not only is less getting done, but the cost of replacing staff – from advertising, to hiring, and training someone new, is absolutely huge.
Design Your Work For Ease Of Use, and Employee Engagement
Getting intentional about designing your work means designing it in a way that engages your staff.
At its very core, the framework described in the book The Lean CX Score advocates things like checking in regularly, removing frustrating rework, gaining clarity through a standard process and much more. It’s the little things, the mundane things, but these things make a huge difference.
Chat soon – David McLachlan
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