80% of CEOs Believe They Provide Superior Service

Remember how 85% of people think they are above average, and better drivers than everyone else on the road?  This effect extends to companies and CEOs too.  Bain & Co surveyed 362 companies and found that 80% of those companies’ CEOs believed their company provided a superior customer experience to their peers. *⁷

However, when customers of those companies were asked the same question, only 8% believed that the company provided a superior customer experience.  CEOs versus customers.  80% versus 8%.  That’s quite a difference!

The Lean CX Score will actually help you get an 80% score from your customers (who ultimately pay your bills by buying your product or service), and not just your managers at the next board meeting.

More chapters from The Lean CX Score book:

• Lean CX Score – What is Lean CX Anyway?
• Introducing The Lean CX Score by David McLachlan
• Lean CX Score – Lean CX Shows You How To Create A Disruptor
• Lean CX Score – Someone Can Always Make A Better Burger
• Lean CX Score – They’re All Moments Of Truth
• Lean CX Score – Using The Waste Basket
• Lean CX Score – Good Customer Experience Engages Your Team By More Than 25%
• Lean CX Score – 80% of CEOs Believe They Provide Superior Service: Just 8% of Customers Agree
• Lean CX Score – Good Customer Experience Is Worth More Than 140%
• Lean CX Score – A New Way To Tell If What You’re Doing Works
• The Lean CX Score Story – The Wise Man And The Emperor

This is an excerpt from "The Lean CX Score."  Get your copy now and start creating disruptors that completely annihilate your competition.

Oh and good news!  You'll be improving the speed, morale and engagement of your teams at the same time.  Get the Lean CX Score now.