Tag Archives: Lean CX Comic

#3 Lean CX Comic – Be The Disruptor, Not The Disrupted

October 4, 2017Lean CX Comicamazon, borders, customer experience, disruptor, facebook, how to create a disruptor, lean book, Lean CX, Lean CX Comic, Lean CX Score, myspaceDavid McLachlan

#3 Lean CX Comic – Be The Disruptor, Not The DisruptedClick to Enlarge – or – Right Click and “Save As” to save.

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You are either becoming a disruptor, or you’re about to be put out of business by one. So many industries have already been completely changed in the past 10 years, and the disruption is not going to stop. If you don’t discover a formula now for creating disruptive products and services yourself, there’s a good chance your team or business won’t be around to see the next 10 years.

But what exactly is a disruptor? A disruptor, as we see it, is something that changes the rules of the game, so that it is seen as better, can scale and grow faster, and sell more than anything in its industry. As a result, other brands and products fall by the wayside, and ultimately disappear, often within a matter of only a few years.

The good news is, the Lean CX Score is an exact framework for creating disruptors out of normal products or services. In other words, you can be the Amazon, instead of the Borders. You can be the Netflix, instead of the Blockbuster. You can be the Facebook, instead of MySpace. And using these steps actually improves your team speed, morale and engagement at the same time. The rewards are incredible. It’s time to get your copy of the Lean CX Score today.

See all the Lean CX Comics here

Get "The Lean CX Score" now, and start creating disruptors in your industry that completely annihilate your competition.

Oh and good news! You'll be improving the speed, morale and engagement of your teams at the same time. Get the Lean CX Score now.

#2 Lean CX Comic – Are You Checking Off, Or Checking In?

September 28, 2017Lean CX Comicchecking in, customer experience, jidoka, lean book, Lean CX, Lean CX Comic, The Lean CX ScoreDavid McLachlan

#2 Lean CX Comic – Are You Checking Off, Or Checking In?Click to Enlarge – or – Right Click and “Save As” to save.

See all the Lean CX Comics here

It’s tempting to forget about our team and our customers, and just assume they are getting what they want or doing OK. But studies have shown that Leaders who check in with their team at least once a week see increased engagement scores of up to 27%.

Engagement also has an effect on company revenue and profit, with companies in the highest quartile for engagement seeing twice the revenue on average as those in the lowest quartile for engagement.

And of course, “checking in” with our customer to see if they got what they wanted has been proven to show remarkable rewards. You may have heard of a little thing called the Net Promoter Score (unless you have been travelling through a remote desert). Well the Lean CX principle behind the Net Promoter Score is – you guessed it – Checking In.

Want to see the other five Lean CX Score steps, that create disruptors and improve speed and morale? Get the Lean CX Score book on Amazon now.

See all the Lean CX Comics here

Get the Lean CX Manifesto here:

#1 Lean CX Comic – Don’t Keep Them Waiting

September 22, 2017Lean CX Comiccustomer experience, Lean CX, Lean CX Comic, Lean CX Waste, The Lean CX Score, WaitingDavid McLachlan

#1 Lean CX Comic – Don’t Keep Them Waiting

Click to Enlarge – or – Right Click and “Save As” to save.

See all the Lean CX Comics here

Waiting is one of the Lean CX Wastes. Remove it and you are one step closer to giving both your customers and your team an incredible experience that makes them beg for more. And you can remove waiting with the Lean CX Score.

The Lean CX Score is a set of six separate, actionable steps that will help you create disruptive products and services, instead of fearing them. Gandhi said be the change you wish to see in the world, well I’m saying be the disruption you wish to see in the world! And do it before it is too late.

See all the Lean CX Comics here

Get the Lean CX Manifesto here: