Design Your Work For Ease of Use Using Lean CX – Leadership Card 6
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Have You Ever Been Happy?
Silly question, I know. But… have you? Really, truly happy? Do you remember what it’s like? Maybe it was this morning, maybe it was yesterday, maybe it was last week or maybe it was last year. But the thing about happy people – people who are fulfilled, at peace with their place in life, and satisfied with what they have, is that they are nicer people to have around for a variety of reasons.
Sure, they are happier, they don’t grumble as much, and are generally more fun to be around. But the statistics also take it a step further, because people who are happy, find meaning from and are completely engaged in their work actually make fewer mistakes, have fewer safety incidents, and steal less.
Employee engagement is so important when it comes to safety incidents, in fact, that one CEO I recently worked with used to have a rule: “Don’t tell me the engagement score, just tell me how many safety incidents and absentees your team has had.” That was all the information he needed to know to get a gauge on whether or not the team would be working well or far off track.
Chat soon – David McLachlan
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