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SIPOC: What Is It?
SIPOC stands for Suppliers, Inputs, Process, Outputs, and Customer. It is a method of gathering the information needed around a new change project. It is often one of the first steps in a Kaizen Event for a larger project.
Practitioners often add “Cr”, Customer Requirements and “M” for Measurements as well, making it SIPOCrM.
The standard order for gathering the information is:
- Process and process steps
- Customer and customer requirements
- Process Outputs
- Process Inputs
- Process Suppliers (upstream)
- Process Measurements
The information in a SIPOC can assist us in making a Value Stream Map and engaging correct stakeholders.
By David McLachlan
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